General population:
Several reviews have evaluated strategies to optimize medication-related electronic health record (EHR) alerts. A 2023 scoping review of 16 post-implementation medication-alert optimization studies identified six primary interventions: alert inactivation, severity reclassification, addition of contextual information, adjustment of triggering thresholds, provision of additional information within alerts, and encounter-specific suppression. Alerts were commonly selected for optimization based on firing frequency, clinician or pharmacist feedback, or review of clinical significance, generally through multidisciplinary processes involving pharmacists and physicians. Alert inactivation reduced alert quantity by 1% to 25.3%, while severity reclassification reduced alert quantity by 1% to 16.5% in 6 of 7 studies and increased alert acceptance by 4.2% to 50.2%; high-severity alerts reached 100% acceptance in studies reporting this outcome. Overall, alert quantity or frequency decreased in 10 of 15 studies reporting these outcomes, and 6 of 7 studies evaluating acceptance or override rates reported improvement. Clinical error outcomes were reported in only 4 studies and either decreased or showed no significant change where sufficient comparative data were available. [1]
Furthermore, a 2021 systematic review of hospital CDS alert governance similarly found that all 8 included studies used multidisciplinary committees to guide alert selection or optimization, with 7 studies specifically addressing medication-related alerts. Optimization processes additionally incorporated clinician feedback, alert firing and override data, literature and drug references, and, in some institutions, visual dashboards. Specific modifications included deactivating or downgrading low-value DDI alerts, tailoring alerts to clinician type, suppressing alerts in selected clinical contexts, modifying trigger criteria, and redesigning alert presentation. Six studies evaluated modifications after implementation, with 5 reporting reduced alert rates. Individual interventions included removal of 802 of 875 moderate DDI alerts at one health system, contributing to a 27% reduction in weekly medication alerts; severity-based DDI recategorization that reduced alerts by 55% and pharmacist DDI-review time by 45%; and deactivation of 63 DDI alerts at a pediatric hospital, reducing pharmacist alerts from 58.74 to 25.11 per 100 orders and provider alerts from 19.73 to 15.11 per 100 orders. [2]
Complementing these findings, a 2022 review of interruptive alert stewardship described several approaches for optimizing alert effectiveness, including identifying high-volume alerts and alerts disproportionately affecting specific patients or clinicians, incorporating end-user feedback and anomaly detection to identify malfunctioning or poorly designed alerts, and applying human-factors principles to alert design. Alert redesign strategies included clearly communicating why an alert was displayed, incorporating relevant clinical information, providing directions for the expected user action, keeping alert text concise, and clarifying alert acknowledgment options. Alert performance could be evaluated using multiple measures, including firing frequency, acceptance or override rates, appropriateness of responses, intended clinical actions, and downstream clinical outcomes rather than relying on a single measure. The review also emphasized multidisciplinary governance, representative end-user involvement, establishing criteria for when an interruptive alert is warranted, standardized alert design, and preimplementation validation or background testing, with continued monitoring of alert performance and unintended consequences after implementation. Collectively, these reports support an ongoing, multidisciplinary approach to medication-alert optimization that prioritizes clinically relevant alerts, reduces low-value alerting, and monitors for unintended consequences following modification. [3]
Pediatric:
The 2024 American Academy of Pediatrics (AAP) clinical report recommends pediatric-specific EHR medication decision support that incorporates pharmacologic databases with biometrically appropriate and technically deliverable dosing. Medication clinical decision support (CDS) should clearly display recommended dosing parameters, rounding factors, calculation steps, relevant biometric data (eg, weight, body surface area, gestational or chronologic age), and special dosing considerations; verify that biometric data are sufficiently current; and account for age- and gestational age–dependent dosing recommendations. The AAP’s 2008 technical report, which was retired in June 2025, provides additional detail, recommending pediatric computerized provider order entry (CPOE) with weight/body surface area–based dosing; pediatric-specific single-dose, daily-dose, and cumulative-dose ranges and alerts, including lifetime cumulative doses for chemotherapy; contextual dosing decision support for neonatal, renal, oncology, and other clinical states; and automated calculations and dose limits for larger patients. The retired report also emphasizes that CDS rules should prioritize high-impact alerts to avoid alert fatigue and that pediatric drug-dose ranges and alerts should be informed by pediatric clinical expertise. [4], [5]
Oncology:
According to the American Society of Health-System Pharmacists (ASHP) guidelines on preventing medication errors with chemotherapy and biotherapy, CPOE should incorporate clinical decision support with appropriate alerts for allergies, drug interactions, duplicate therapies, and maximum doses, consistent with the institution’s overall alerting strategy. Chemotherapy-specific decision support may also incorporate patient parameters such as laboratory values and comorbidities, while dose and administration limits should be established and active alerts used when defined chemotherapy limits are exceeded. The guidelines recommend continued review and modification of CPOE after implementation using provider feedback, safety and near-miss data, with changes considered through a multidisciplinary process involving clinicians and information systems staff. [6]
A 2015 literature review examined the implementation, safety outcomes, and challenges of electronic prescribing for intravenous and oral chemotherapy. Implementation approaches included modifying existing CPOE systems, acquiring chemotherapy-specific prescribing software, and developing institutional prescribing modules. Common safeguards included standardized regimen templates, automatic dose calculation and adjustment, relevant patient and laboratory data, pharmacist validation, and drug-drug interaction, duplicate-therapy, and dose-limit alerts. Across intravenous chemotherapy studies, electronic prescribing generally reduced prescribing errors and improved documentation. One sequential comparison reported error rates of 4.2% with handwritten orders, 1.5% with preprinted orders, and 0.1% with CPOE; another found lower error rates with computerized prescriptions than spreadsheet prescriptions, 11.8% versus 20.4%, with a relative risk of 0.57 (95% confidence interval, 0.47-0.72). An interrupted time series study found a relative risk of 0.06 (95% confidence interval, 0.03-0.10) for dose-calculation errors after electronic prescribing. However, some studies identified new errors, including treatment-plan and dose mismatches caused by interface problems, failure to carry dose reductions into later cycles, and administration changes resulting from incomplete documentation. [7]
Oral chemotherapy interventions incorporated drug-specific maximum doses, frequency restrictions, conservative defaults, daily or weekly cumulative-dose alerts, monitoring orders, and treatment-guideline links. One before-and-after study found approximately 69% lower odds of prescribing errors, with an odds ratio of 0.31 (95% confidence interval, 0.11-0.89), and elimination of observed dose-limit and methotrexate-associated errors. In another study of 6,673 oral chemotherapy prescriptions, dose-limit warnings occurred in 6%, but only 4% of prescriptions generating warnings were aborted. The review identified cost, workflow changes, training, interoperability, and unsuitable alerts as implementation challenges. The authors recommended multidisciplinary process assessment, failure modes and effects analysis, repeated order-set testing, phased implementation, and ongoing review to remove low-value alerts and address newly introduced errors. They concluded that electronic prescribing generally reduced errors, particularly calculation errors, but methodological limitations and short follow-up restricted conclusions about its overall effect on cancer-care safety and quality. [7]
A 2011 implementation report details Memorial Sloan-Kettering Cancer Center’s multiyear transition from paper chemotherapy orders to customized computerized provider order entry (CPOE) across inpatient, outpatient, and regional sites. A multidisciplinary team of oncologists, nurses, pharmacists, operational managers, and systems specialists collaborated with the software vendor to reproduce established ordering and verification processes while adding electronic safeguards. Regimen-specific forms grouped linked medication orders and incorporated automatic calculations using body surface area, weight, flat dosing, or area under the curve; dose caps and rounding; percentage-based dose modifications with documented reasons; relevant laboratory results; and restrictions on administration routes and units. Orders entered by fellows or nurse practitioners required attending approval, followed by nursing and pharmacy verification, and modified orders restarted the verification sequence. Safety features included allergy, drug-drug interaction, duplicate-order, weight-change, and previously discontinued drug warnings, with maximum-dose checking and cumulative anthracycline alerts available in the pharmacy system. Order sets underwent detailed multidisciplinary review, scenario-based testing, and two clinical pilots, with feedback incorporated before sequential rollout by disease service. Prescribers received individual training before access was granted, and electronic ordering became mandatory after rollout. [8]
According to the report, the institution had created more than 1,250 adult and 466 pediatric order sets; in 2010, 73,225 order sets were entered by more than 416 practitioners across eight sites, supporting more than 225,000 chemotherapy doses. Reported incomplete orders decreased from 197 in 2008 to 77 in 2009, and the authors reported elimination of problems caused by illegible or lost orders, although those problems had not been formally tracked. Ongoing review of actual and near-miss events prompted additional warnings for weight changes exceeding 10% and unmet pretreatment requirements, such as pregnancy testing. Order-set use was reviewed every six months, and obsolete sets were inactivated. Limitations included the absence of formal comparative safety and alert data, cumulative-dose information residing only in the pharmacy system, and continuing challenges with carboplatin dosing as renal function changed. The authors concluded that successful implementation required close vendor collaboration, standardized workflows, clinician champions, training, and continuous monitoring and refinement. [8]
Finally, a 2025 case study describes the identification and redesign of a malfunctioning clinical decision support (CDS) alert intended to ensure that children enrolled in therapeutic cancer trials received the corresponding research chemotherapy treatment plan. Implemented in Epic in 2018, the alert compared treatment-plan tags with disallowed tags in the patient’s research study record. However, “SickKids” had been automatically entered as a disallowed tag in all research records while also being assigned to every institutional chemotherapy plan. Consequently, warnings appeared even when the correct research plan was selected or when patients were enrolled only in ancillary studies, such as biobanking. The malfunction persisted for nearly six years before a physician reported it. [9]
Applying alert logic to treatment-plan application reports, the investigators estimated that warnings occurred with 93.4% of treatment-plan applications, corresponding to 1,039 alerts in 2023, or approximately 17.3 alerts per provider annually among 60 providers. The alert was absent from standard vendor alert-monitoring reports, limiting its detection and accurate quantification. The team removed the conflicting tag from existing research records and disabled its automatic addition, stopping the warning. Rather than rebuilding an interruptive alert, they manually linked compatible chemotherapy plans to each research study and configured a default “research” tab to preferentially display those plans during ordering. Research plans were also hidden from searchable options for patients not enrolled in the corresponding study. The authors emphasized clinician engagement, user acceptance testing, planned performance reviews, and passive CDS approaches that guide selection within the workflow. Clinical harm was not established, and the report did not quantify postimplementation changes in incorrect treatment-plan selection, workflow, or patient outcomes.[9]